Job description

We are seeking an experienced Scheduler to join our team at Opus Utility Solutions as a Scheduler, you will be the first point of contact for our client & customers and will be responsible for managing the co-ordination of works, handling enquiries, and ensuring that appointments run smoothly.

You will work as part of a busy team, using your logistics skills to schedule appointments and make the best use of our engineers’ time whilst ensuring we are fully compliant for our client and working safely. This role requires excellent customer service skills, with a focus on delivering high levels of satisfaction and productivity.

Responsibilities

• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change

• Maintain productivity and efficiency across all scheduling activities and ensuring all works are allocated correctly.
• Ensure timely dispatch of all works and prioritizing customer safety.
• Identify and support vulnerable customers, arranging specific needs for their appointment.
• Maximize productivity by hitting daily contact attempts and appointments using various communication methods.
• Proactively avoid customer complaints, escalating requirements or issues quickly to your line manager.
• Communicate regularly with field engineers to optimize calendar slots, considering geography and authorisation.
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time

Requirements

• Proven experience in customer service.
• Proficiency in MS Office.
• Excellent written and verbal communication skills.
• Able to work independently.
• Ability to prioritise workload, multi-task and work under tight time pressures